12hbaje Privacy Policy for Bangladesh Players

1 Introduction

This Privacy Policy describes how 12hbaje ("we", "us", "the Platform") collects, uses, stores, and protects the personal data of players who register and use the 12hbaje online gaming platform. This policy applies to all users of the 12hbaje website and mobile app, including visitors who have not yet registered an account.

At 12hbaje, we understand that privacy is important — especially when it comes to financial transactions and personal identification. We are committed to handling your data responsibly, transparently, and in line with applicable data protection principles. We only collect what we need, we protect what we hold, and we give you control over your own information.

By registering an account at 12hbaje or by continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with how we handle your data, please do not register or continue using the platform. You may contact our support team to close your account and request deletion of your data.

2 Data We Collect

12hbaje collects personal data in two ways: information you provide directly when registering or using the platform, and information collected automatically as you interact with the site or app.

Information you provide directly:

• Full name as it appears on your national ID or passport
• Date of birth (to verify you are 18 or older)
• Mobile phone number used for account registration and verification
• Email address (if provided during registration)
• Mobile banking account details (bKash, Nagad, or Rocket number) for deposits and withdrawals
• Identity verification documents when requested (national ID, passport, or other government-issued ID)
• Any information you provide when contacting 12hbaje support

Information collected automatically:

• IP address and approximate geographic location
• Device type, operating system, and browser information
• Pages visited, time spent on the platform, and navigation patterns
• Game activity, including bets placed, games played, and session duration
• Transaction history, including deposits, withdrawals, and bonus usage
• Cookie and tracking data (see Section 5 for details)

3 How We Use Your Data

12hbaje uses the personal data we collect for the following purposes:

• Account management: To create, maintain, and secure your 12hbaje account, including verifying your identity and age.
• Transaction processing: To process your BDT deposits and withdrawals via bKash, Nagad, or Rocket, and to maintain accurate financial records.
• Customer support: To respond to your enquiries, resolve disputes, and provide assistance when you contact the 12hbaje support team.
• Fraud prevention and security: To detect and prevent unauthorised account access, fraudulent transactions, and abuse of the 12hbaje platform.
• Legal compliance: To comply with applicable anti-money-laundering (AML) and know-your-customer (KYC) obligations.
• Responsible gaming: To monitor gaming activity and identify players who may need support, and to enforce self-exclusion or deposit limits where requested.
• Platform improvement: To analyse how players use 12hbaje and improve the platform's features, performance, and user experience.
• Communications: To send you important account notifications, such as deposit confirmations, withdrawal updates, and security alerts. We do not send unsolicited marketing messages without your consent.

4 Payment Data

Because 12hbaje processes all transactions in Bangladeshi Taka (BDT) via mobile banking platforms — primarily bKash, Nagad, and Rocket — we handle payment-related data with particular care. Here is exactly how your payment data is managed:

• Your mobile banking number is collected and stored in encrypted form to process deposits and withdrawals.
• 12hbaje does not store your mobile banking PIN, password, or any authentication credentials. These are entered directly on your mobile banking app and are never transmitted to or stored by 12hbaje.
• Transaction records (amounts, dates, and reference numbers) are retained for a minimum of five years to comply with financial record-keeping obligations.
• Payment data is only accessible to authorised 12hbaje staff who require it to process transactions or investigate disputes.
• Third-party payment processors used by 12hbaje are bound by their own data protection obligations and are not permitted to use your payment data for any purpose other than processing your transactions.

5 Cookies and Tracking

12hbaje uses cookies and similar tracking technologies to improve your experience on the platform, maintain your login session, and analyse how the site is used. A cookie is a small text file stored on your device when you visit a website.

We use the following types of cookies at 12hbaje:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. You cannot opt out of essential cookies.
• Analytics cookies: Help us understand how players navigate 12hbaje, which pages are most visited, and where users encounter issues. This data is aggregated and anonymised.
• Preference cookies: Remember your settings and preferences, such as language or display options, so you don't have to re-enter them each visit.

You can control non-essential cookies through your browser settings. Most browsers allow you to block or delete cookies. Note that disabling certain cookies may affect the functionality of the 12hbaje platform, including your ability to stay logged in.

6 Data Sharing

12hbaje does not sell, rent, or trade your personal data to third parties for commercial or marketing purposes. We may share your data only in the following limited circumstances:

• Payment processors: We share the minimum necessary payment data with bKash, Nagad, Rocket, or other payment service providers to process your transactions.
• Identity verification providers: If we use a third-party KYC service to verify your identity documents, your ID data may be shared with that provider for verification purposes only.
• Legal obligations: We may disclose your data to law enforcement, regulatory authorities, or courts if required to do so by applicable law, court order, or to protect the rights and safety of 12hbaje and its players.
• Fraud prevention networks: In cases of suspected fraud or money laundering, we may share relevant data with industry fraud prevention bodies.
• Business transfers: In the event of a merger, acquisition, or sale of 12hbaje, your data may be transferred to the new entity. You will be notified of any such transfer.

All third parties with whom 12hbaje shares data are required to handle it securely and in accordance with applicable data protection standards. They are not permitted to use your data for any purpose beyond what is necessary for the service they provide to 12hbaje.

7 Data Retention

12hbaje retains your personal data for as long as your account is active and for a period after account closure as required by law and legitimate business needs. Specifically:

• Account data (name, contact details, identity documents) is retained for a minimum of five years after account closure to comply with AML and KYC regulations.
• Transaction records are retained for a minimum of five years from the date of each transaction.
• Game activity logs are retained for up to two years for dispute resolution and responsible gaming monitoring purposes.
• Support communications are retained for up to three years.
• Cookie and analytics data is retained for up to 13 months from collection.

After the applicable retention period, your data is securely deleted or anonymised so that it can no longer be linked to you personally. If you request deletion of your account before the end of the retention period, we will delete all data that we are not legally required to retain and anonymise the rest.

8 Your Rights

As a 12hbaje player, you have the following rights regarding your personal data. To exercise any of these rights, contact our support team via live chat or email at [email protected].

9 Security Measures

12hbaje takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, alteration, or disclosure:

• All data transmitted between your device and 12hbaje is encrypted using SSL/TLS protocols.
• Sensitive data, including passwords and payment account numbers, is stored in encrypted form using industry-standard hashing and encryption algorithms.
• Access to personal data within 12hbaje is restricted to authorised staff on a need-to-know basis.
• Our systems are monitored continuously for suspicious activity, and security audits are conducted regularly.
• In the event of a data breach that affects your personal data, 12hbaje will notify affected players as soon as reasonably practicable.

While we take every reasonable precaution, no online platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong, unique password for your 12hbaje account and never share your login credentials with anyone.

10 Children's Privacy

12hbaje is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register an account or use the 12hbaje platform in any way.

If we become aware that we have inadvertently collected personal data from a person under 18, we will delete that data immediately and close the associated account. If you believe a minor has registered at 12hbaje, please contact our support team at [email protected] so we can investigate and take appropriate action.

11 Policy Updates

12hbaje may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will update the "Last updated" date at the top of this page. For significant changes, we may also notify registered players via their registered mobile number or email address.

We encourage you to review this Privacy Policy periodically. Continued use of the 12hbaje platform after any changes have been published constitutes your acceptance of the updated policy. If you disagree with any changes, you may contact our support team to close your account.

12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 12hbaje handles your personal data, please get in touch with our support team:

• Live chat: Available 24/7 via the chat icon on the 12hbaje platform — the fastest way to reach us.
• Email: [email protected] — we aim to respond within 24 hours.

For data rights requests specifically — such as access, correction, or deletion — please include your registered mobile number and a brief description of your request so we can process it efficiently.